Refund Policy

1. General Principle

SiteFlow provides a free trial period so that you can fully evaluate the platform before making any payment. Accordingly, subscription fees paid for a period that has commenced are generally NON-REFUNDABLE, whether in full or pro-rata, except in the circumstances set out below.

2. Circumstances Eligible for a Refund

Requests under the above circumstances must be made within thirty (30) days of the relevant transaction date.

• Duplicate payment for the same subscription period.
• A billing error on our part — for example, the amount charged does not match the price displayed at the time of payment.
• Payment successfully processed but the subscription was not activated, and we fail to activate it within a reasonable period after being notified.

3. Request Process

All refund requests should be sent to LUX ELECTRICAL ENTERPRISE through the in-app support channel, together with the payment reference number (shown on your receipt/invoice) and the reason for the request.

Complete requests will be reviewed and a decision communicated within fourteen (14) working days. Approved refunds will be processed to the original payment method via the payment gateway (ToyyibPay); the time for funds to reach your account depends on the bank/payment gateway.

4. Service Interruptions

In the event of a prolonged service interruption caused by us (excluding scheduled maintenance or third-party infrastructure failures beyond our reasonable control), we may, at our discretion, offer an extension of your subscription period as compensation. Such extension is the exclusive remedy for service interruptions.

5. Chargebacks

If you have any payment dispute, we encourage you to contact us first before filing a chargeback with your bank — most issues are resolved faster directly. Unfounded chargebacks may result in account suspension while an investigation is carried out.

6. Changes to This Policy

We may update this policy from time to time. The latest version and its effective date will always be displayed on this page. The policy applicable to a transaction is the version in force on the date of that transaction.